Marcharie's Crafts

At Marcharie’s Crafts, every item is handmade with care, character, and probably a little yarn stuck to my sweater. Because each piece is created by hand, slight variations in color, stitching, placement, or finish are completely natural and part of what makes your item one of a kind.

I want you to be happy with your order. Should your item arrive damaged, defective, or noticeably different from what you ordered, please email marchariescrafts@gmail.com with your order number and clear photographs of the issue. Photos should be taken in good lighting and show both the full item and the damaged area. This helps me review the problem and find the best solution as quickly as possible.

Cancellations

Because many items are handmade or created specifically for your order, cancellation requests must be submitted as soon as possible.

Orders may be cancelled or changed only if work has not yet begun. Once materials have been purchased, an item has been started, or a custom order has been approved, the order may no longer be eligible for cancellation.

Please email marchariescrafts@gmail.com immediately with your order number and requested changes. I will do my best to help, but changes cannot be guaranteed once work has started.

Returns and Exchanges

Due to the handmade nature of my products, I do not accept general returns or exchanges for:

• Changes of mind

• Incorrect colors, sizes, or options selected by the customer

• Custom or personalized items

• Minor handmade variations

• Items that have been used, worn, washed, altered, or damaged after delivery

Please carefully review all product descriptions, measurements, colors, and customization details before placing your order.

Should there be a genuine problem with your order, please contact me within 30 days of delivery. Depending on the situation, I may offer a repair, replacement, shop credit, or refund.

Damaged or Incorrect Items

Should your order arrive damaged, defective, or incorrect, please email marchariescrafts@gmail.com with:

• Your order number

• A description of the issue

• A photograph of the entire item

• A close-up photograph of the damaged or incorrect area

• A photograph of the packaging, when shipping damage is involved

Please keep the item and its original packaging until the issue has been resolved. In some cases, the item may need to be returned before a replacement or refund can be issued.

Handmade Variations

No two handmade items will ever be completely identical. Small differences in stitching, shape, color placement, texture, or measurements are normal and are not considered defects.

Colors may also appear slightly different depending on lighting, photography, yarn dye lots, materials, and individual screen settings.

Custom and Personalized Orders

Custom and personalized orders are made especially for you and are considered final sale once work has begun.

Please double-check all names, wording, colors, measurements, and other requested details before submitting your order. Marcharie’s Crafts is not responsible for errors included in the information provided by the customer.

Should I make an error while creating your custom piece, I will work with you to correct it.

Sizing and Measurements

Measurements are included in product descriptions whenever applicable. Because handmade items may vary slightly, all measurements should be considered approximate.

Please confirm sizing before ordering. Returns or exchanges cannot be accepted when the item was made according to the measurements or options selected at checkout.

Refunds

Approved refunds will be returned to the original payment method. Processing times vary depending on your bank or payment provider and may take several business days to appear.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Tips and Support

Tips and voluntary contributions are non-cancellable and non-refundable once payment has been completed. Every contribution directly supports Marcharie’s Crafts and helps keep the coffee brewing, the yarn basket full, and the creative ideas coming.

Shipping and Delivery

Marcharie’s Crafts is not responsible for delays caused by the shipping carrier, severe weather, incorrect addresses, customs processing, or other circumstances outside my control.

Please make sure your shipping address is complete and correct before placing your order. Additional shipping charges may apply when an order must be resent because an incorrect or incomplete address was provided.

Should tracking show that a package was delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, and your local post office.

International Orders

International customers are responsible for any customs duties, import taxes, handling fees, or other charges required by their country. These fees are not included in the item price or shipping cost unless specifically stated at checkout.

Customs processing may also cause delivery delays beyond the control of Marcharie’s Crafts.

Questions?

Have a question about your order, sizing, materials, or a custom creation? Please email marchariescrafts@gmail.com before ordering. I would much rather answer a question now than have you and your new handmade treasure get off on the wrong foot.